How do I make a complaint?

We are constantly working to provide you with excellent customer service and we always welcome your feedback.

We are committed to dealing efficiently and effectively with your complaint and we take all complaints very seriously. Our commitment doesn’t stop there – we record, evaluate and analyse our complaints to help us improve the level of service we give our customers.

Contact Us

We want to make it as easy as possible for you to make a complaint, so we have many ways in which you can contact us:

  • By phone: Our Customer Service Department are available on 01 704 1244 Monday to Thursday 8am to 8pm, Friday 10am to 6pm and Saturday 9am to 1pm. Our Customer Service Department will be happy to take details of your issues and set it up as a formal complaint if they are unable to resolve it.
  • By email: You can email us at
  • In writing: Marked for the attention of the Complaints Management Team, Ark Life, PO Box 129, Dublin 1.

Still not satisfied?

If you are not satisfied after complaining to us, you can take your complaint to the Financial Services and Pensions Ombudsman. You can get more information from:

Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
D02 VH29

Telephone 01 567 7000

Our Complaints data

Click here to view our Complaints data.